Terms & Conditions

Terms & Conditions

We aim to send out all orders within 2 days of receipt, however sometimes during busy periods it can be longer.

We hope that you are happy with your purchase; however if you are not, please return it to us, in the same condition it arrived in, within 14 days of purchase and we will be happy to exchange it or give you a refund (see Returns section below).

Payments

All transactions are in pounds sterling. We accept online payment through Paypal.

By Cheque or Bank Transfer: If you would prefer to pay by cheque or bank transfer please contact us at anne@annetomlin.com. No binding contract will exist between us until we have accepted your order. All goods are sold subject to availability.

UK Delivery

We use Royal Mail for all of our deliveries. The delivery method and charge is calculated at checkout, and is dependent on the items you have purchased. Larger and more valuable items will be sent Royal Mail Signed For 2nd Class, all other items will be sent Royal Mail 2nd Class.

International Delivery

All international deliveries are sent via Air Mail. The delivery method and charge is calculated at checkout, and is dependent on the items you have purchased. Larger and more valuable items will be sent Royal Mail International Tracked & Signed, all other items will be sent Royal Mail International Standard.

The final price quoted on the payments page after you have filled your basket and specified your location is the price of the goods including delivery to the stated destination.

Duty and Customs

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. You are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

Returns

It is your responsibility to inspect the goods immediately upon receipt and to notify Anne Tomlin by email to anne@annetomlin.com within 7 days if the goods are damaged or faulty. If you fail to do so you will be deemed to have accepted the goods.

Where a claim of defect or damage is made the goods must be returned to Anne Tomlin within 14 days of delivery. You shall be entitled to a replacement or full refund (including delivery costs plus any return postal charges) if the goods are in fact defective.

If you wish to return perfect goods for a refund, this must be done within 14 days of receipt. Items must be returned in perfect condition and in their original packaging, and must be adequately insured for the return journey. You are eligible for a full refund less the outbound and return shipping and packing charges once we have received and inspected the goods. All returned goods must clearly show the original order number and details.

Proof of Posting

For your own protection, you are advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will help you in tracking any shipment which is reported as lost, damaged or otherwise undelivered/undeliverable.

Disclaimer

We have tried to ensure that the descriptions and specifications are correct on this website. Please note that, while the colours displayed are as close a representation as possible, slight variations in the actual goods may occur. All measurements given are approximate.

Confidentiality

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our ‘mailing information’ to third parties. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. For more information on the information we collect, please see our Privacy Policy.

Copyright

By entering and using this site, you acknowledge and agree that all the text, graphics, images and design including products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design rights, and other intellectual property rights, which, unless otherwise indicated, are owned by Anne Tomlin. You acknowledge and agree that the material and content contained within this web site is made available for your personal non-commercial use only.